My.SSS "Your Account Has Been Locked": What to Do

Quick answer

The full message reads: "Your account has been locked. To help us resolve the issue, kindly get in touch with us and provide the necessary information." My.SSS shows it after too many wrong one-time PINs. SSS has to unlock the account, so contact them by hotline 1455, by email at usssaptayo@sss.gov.ph, or at an SSS branch.

What do you need before you start?

Have these ready when you contact SSS:

Your SS number and full name.
The date and time the message appeared, and whether it was at login or on the Forgot Password page.
A valid ID, if you go to a branch.

Do not share your password or any PIN, even with the person helping you.

How do you do it, step by step?

1. Stop trying to log in or reset the password
More attempts will not unlock it.
2
2. Contact SSS through one of these
- hotline 1455;
- email usssaptayo@sss.gov.ph, with the subject "My.SSS account locked", your name, SS number and a description of what happened;
- any SSS branch, with a valid ID.
3. Ask SSS to unlock your My.SSS account
If your mobile number or email in SSS records is old, ask to update it at the same time.
4. After SSS confirms the unlock, sign in or use Forgot Password
Type only the newest PIN.

What if it does not work?

Locked again right away
the PIN problem is still there. Read My.SSS "Invalid One Time Pin." before you try again.
PIN never arrives because your number changed
update your contact details first. See update your contact details.
No answer by email
call 1455 or go to a branch.

Frequently asked questions

Why was my My.SSS account locked?

My.SSS locks the account after too many wrong one-time PINs in a row, to stop someone else from guessing their way in.

Can I unlock my SSS account online myself?

The message asks you to get in touch with SSS. There is no self-service unlock button, so contact SSS by hotline, email or at a branch.

Should I create a new My.SSS account instead?

No. Your SS number is tied to the locked account. Ask SSS to unlock it.

I did not try to log in. Why is my account locked?

Someone may have tried to sign in with your user ID. Tell SSS when you contact them, and change your password once the account is unlocked.

Official portal

Listo Papeles is not affiliated with this portal or its agency. We never ask for your password, one-time code or member number.