My.SSS "Visit the Nearest SSS Branch" Message: Fix

Quick answer

My.SSS shows this note where the PIN options should be: "Kindly visit the nearest SSS branch to update your contact details as soon as possible. Keeping your information current helps us ensure the security of your transactions." It means SSS has no mobile number or email it can send your one-time PIN to. File a Member Data Change Request (SS Form E-4) at an SSS branch with your new contact details; no other document is needed for this change.

What do you need before you start?

SS Form E-4 (Member Data Change Request). Branches have it, or download it from the forms page of www.sss.gov.ph.
One primary ID, such as your UMID, SS card, passport, driver's license, PhilSys National ID or postal ID. Without a primary ID, bring two IDs with your signature, at least one with a photo. Bring the originals and photocopies.
The mobile number and email address you want SSS to use. They must be yours and active.

OFWs can file the same form at an SSS foreign office.

How do you do it, step by step?

1. Fill in SS Form E-4
Write your new mobile number, email address and address in the contact information part (Part I-A).
2. Go to an SSS branch (or foreign office) and submit the form with your ID
3. Once SSS updates your record, go back to My.SSS and sign in
The PIN options should now appear.
4. To avoid depending on SMS, set up an authenticator app with the Setup TOTP link on the sign-in page

What if it does not work?

The note still shows after your visit
ask SSS through hotline 1455 or usssaptayo@sss.gov.ph whether the update has been recorded.
You also forgot your password
once the contact details are updated, use Forgot Password.
PIN arrives but is rejected
see My.SSS "Invalid One Time Pin."

Frequently asked questions

Can I update my SSS mobile number online?

If you can still log in, you can update your contact information in My.SSS. If the portal shows this note instead of PIN options, you cannot get past the PIN step, so the update has to be filed at a branch.

What documents do I need to update my SSS contact details?

Only the filled-in SS Form E-4 and a valid ID. SSS asks for no other document to change an address, phone number or email.

Does updating my contact details cost anything?

No. SSS lists no fee for a member data change.

Why does SSS need my current contact details?

SSS sends one-time PINs and account notices to them. Current contact information is also one of the conditions for SSS loans.

Official portal

Listo Papeles is not affiliated with this portal or its agency. We never ask for your password, one-time code or member number.