How to Reset Your My.SSS Password or Find Your User ID

Quick answer

One page handles both problems: Forgot User ID / Password. You enter your SS number and prove it is you with a one-time PIN or your security questions. The page then shows your user ID and lets you choose a new password. You do not need to register again.

What do you need before you start?

Your SS number (CRN/SS Number).
Your registered mobile phone for the SMS PIN, your authenticator app, or the answers to the security questions you set in My.SSS.
A new password: 8 to 20 characters with a small letter, a capital letter, a number and a special character.

How do you do it, step by step?

1. On www.sss.gov.ph, click Login to My.SSS, then Forgot Password?, then Member
2. Choose Multi-factor Authentication (a PIN) or Security Questions, then click Next
3. Enter your CRN/SS Number and click Proceed
4
4. Prove it is you
- For a PIN, click Choose Authentication, pick One-Time Pin through SMS or Time-based One Time Password, enter the PIN and click Proceed.
- For security questions, type your answers and click Proceed.
5. The next screen shows your User ID
Write it down.
6. Type your new password in New Password and Confirm New Password, click Submit, then Yes to confirm
7. When you see "Your password has been updated successfully
You may now log in to your account.", go back to the sign-in page and log in.

Resetting on the MySSS app

The MySSS app has its own reset option that uses your registered email address. Use it if the website PIN does not reach you.

What if it does not work?

"Please setup your Security Questions in your My.SSS account."
you never set security questions. Use the PIN option instead.
No PIN option appears, only a note to visit a branch
SSS has no mobile number or email on file for you. See update your contact details.
"Your account has been locked."
too many wrong PINs. See account locked.
The new password works once, then fails
your browser may be filling in the old saved password. Delete the saved password for the site and type the new one.

Other problems, such as a PIN that never arrives, are covered in My.SSS errors and how to fix them.

Frequently asked questions

I forgot my user ID, not my password. What do I do?

Follow the same steps. After you verify, the page shows your user ID. You can set a new password at the same time or keep using your old one.

Should I register again if I cannot remember anything?

No. Your SS number is already tied to your account, so a new registration will not solve it. Recover the account with your SS number on the Forgot User ID / Password page.

I no longer use the mobile number on my SSS record. Can I still reset?

Only with an authenticator app you linked before, or with your security questions. Otherwise, update your contact details with SSS first. See update your contact details.

Does a new password also work on the MySSS app?

Yes. The website and the app use the same My.SSS account.

Official portal

Listo Papeles is not affiliated with this portal or its agency. We never ask for your password, one-time code or member number.