My.SSS "Invalid One Time Pin.": How to Fix It

Quick answer

"Invalid One Time Pin." means the PIN you typed is not the one SSS expects right now. Usually it is an older PIN, a typo, or an authenticator app on a phone whose clock is off. Request one new PIN, type it before the timer ends, and stop after a few failed tries, because too many wrong PINs lock the account.

What do you need before you start?

Know which method you chose: One-Time PIN through SMS (a text to your registered mobile number) or Time-based One-Time Password (a code in your authenticator app).
Keep the My.SSS page open. The PIN box has a countdown; when it reaches zero the page shows "Time's up!".

How do you do it, step by step?

If you use the SMS PIN

1. Delete the old SSS texts on your phone so you do not mix them up
2. Click Get PIN once and wait for the new text
3. Type the PIN from the newest text only
Do not copy spaces.
4. Submit before the countdown ends

If you use an authenticator app

1. Open your phone's date and time settings and turn on automatic (network) time
Authenticator codes depend on the exact time; a phone clock that is a few minutes off gives wrong codes.
2. In the app, look at the entry that was added when you scanned the SSS QR code (it shows your user ID)
3. Wait for a fresh code, then type it right away

If it still says the PIN is invalid

1. Stop after two or three failed tries
More wrong PINs can lead to "Your account has been locked."
2. Try the other PIN method, if you have both
3. If your registered mobile number is no longer yours, the SMS PIN will never reach you
Update your contact details with SSS.

What if it does not work?

"Service unavailable. Please try again."
appears instead: the PIN service is down for the moment. Try again later.
"Your account has been locked."
see account locked.
No PIN options at all, only a note to visit a branch
SSS has no contact details for you. See update your contact details.

More login problems are in My.SSS errors and how to fix them.

Frequently asked questions

Why is my SSS One Time Pin invalid if I typed it correctly?

It is often an older PIN. If you asked for more than one, a late text can carry a PIN that is no longer the one on your screen. Use the latest one only, and check that the countdown has not ended.

Can I use the same PIN twice?

No. It is a one-time PIN. Every login or password reset needs a new one.

My SMS PIN never arrives. What else can I use?

Set up a Time-based One Time Password with an authenticator app, such as Google Authenticator, through the Setup TOTP link on the sign-in page. It works without text messages, which helps OFWs abroad.

Someone asked me for my SSS PIN. Should I give it?

No. The PIN is the last lock on your account. Anyone who asks for it, by phone, chat or text, can use it to get in. Do not share it.

Official portal

Listo Papeles is not affiliated with this portal or its agency. We never ask for your password, one-time code or member number.