NBI Clearance Online: Help and Guides

Quick answer

clearance.nbi.gov.ph is where you create your NBI account, pick a branch and time slot, and get the reference number you pay with. The clearance fee is PHP 130, plus an e-payment service fee of PHP 30 in the NBI Citizen's Charter (the NBI website says usually PHP 25 to 30), so most people pay PHP 160. First-time applicants still go to the branch for photo, fingerprints and signature.

What you can do on NBI Clearance Online

Create an account with your email and mobile number.
Fill in the applicant form and choose a branch, date and time.
Get a reference number and pay through GCash, Maya, 7-Eleven, Bayad Center or online banking.
Renew online and get the clearance delivered, if your old clearance qualifies and your details have not changed.
See whether your payment is marked "PAID".

For the full process from start to release, see our NBI clearance guide.

What do you need before you start?

An active email address and a Philippine mobile number. The portal sends one-time PINs (OTPs) to them.
Two valid government IDs, originals and not expired, to bring to the branch. The NBI Citizen's Charter 2025 also accepts one original PhilSys National ID instead.
Your details exactly as written on those IDs.

Opening an account and booking are free, and NBI does not sell slots. Fixers and social media pages that ask you to send money to a personal account are not NBI.

Guides for this portal

Common errors at a glance

Common errors at a glance
Message or problem	Short fix	Guide
"Email already exists"	You already have an account. Sign in or reset the password	Reset password
"Invalid email format!"	Remove the "+" from your email address	Register
Wrong email or password at sign-in	Reset the password instead of making a new account	Log in
"You are not eligible for quick renewal at this time…"	Apply the regular way and visit a branch	Quick renewal
Paid but not marked "PAID"	Keep the receipt; ask the payment channel first	Pay online
HIT at the branch	Come back on the release date given	HIT guide

What if NBI Clearance Online is not loading?

If the page does not load for anyone, the portal is probably down. Try again later and check the agency's official Facebook page: National Bureau of Investigation.

Frequently asked questions

How much is NBI clearance in 2026?

The clearance fee is PHP 130. Paying online adds a non-refundable service fee: PHP 30 in the NBI Citizen's Charter, usually PHP 25 to 30 according to the NBI website. The portal shows the exact total before you pay.

Can I get NBI clearance fully online?

Only through online renewal, and only if your previous clearance qualifies and nothing in your details has changed. The clearance is then delivered by courier. Everyone else books online and goes to a branch for photo and biometrics.

What does "HIT" mean?

Your name is the same as or close to a name with a record. It does not mean you have a case. The branch asks you to come back on a set date, with no extra fee: usually 5 to 10 working days according to the NBI website, 8 working days according to the NBI Citizen's Charter 2025.

What do I bring to the branch?

Your reference number (printed or on your phone), proof of payment, and two valid government IDs, or one original PhilSys National ID according to the NBI Citizen's Charter 2025. The IDs must be originals and not expired.

What if I miss my appointment date?

NBI allows a 15-day grace period once your transaction is marked "PAID". After that, the portal's terms let NBI forfeit the fee for no-shows.

Who can I contact about the online clearance?

NBI lists (02) 8524-1277, 0939 150 2880 and nbiclearance@nbi.gov.ph for clearance inquiries, Monday to Friday. Never send your password.

Official portal

Listo Papeles is not affiliated with this portal or its agency. We never ask for your password, one-time code or member number.