eGovPH App: Register, Log In, Verify and Fix Errors
Quick answer
eGovPH is the government's one-stop mobile app, developed and run by DICT. You sign up with your Philippine mobile number, then verify your identity by linking your National ID or with a valid government ID and a face scan. Verified users can open their Digital National ID and reach more than 100 government services. The app is free.
What you can do on eGovPH
- Show your Digital National ID, which PSA recognises as valid proof of identity.
- Renew your LTO driver's license in the app, with the card delivered or picked up.
- Reach services of PhilHealth, SSS, Pag-IBIG, NBI Clearance, DFA passport scheduling and other agencies.
- Track the status of your applications and read government news and hotlines.
Services change over time. Check the app's home screen after you log in.
What do you need before you start?
- A smartphone with Android or iOS (the app is also on Huawei AppGallery).
- The app from the official store listing: named eGovPH, developer DICT eGovernment. Never install it from a link in a chat.
- Your own Philippine mobile number that can receive SMS.
- You must be at least 18 years old to register.
- Your National ID, or another valid government ID, for identity verification.
Registration is free. Anyone who charges you to register or verify your account is not DICT.
Guides for this portal
Common errors at a glance
| Problem | Short fix | Guide |
|---|---|---|
| OTP not arriving | Check signal and the number, then request again | Register |
| Face or ID verification keeps failing | Good light, steady phone, follow each prompt; email support with a screen recording | Common errors |
| Digital National ID says "Verification Failed" | Stable internet, try again; then email PhilSys | Verification Failed |
| App closes or shows a blank screen | Update the app and your phone, then restart | Common errors |
What if eGovPH is not loading?
If the app does not load for anyone, the service is probably down. Try again later and check the official Facebook page: eGovPhilippines.
Frequently asked questions
Is the eGovPH app free?
Yes. The app is free to download and use. Some agency services inside it still charge their own fees, such as a license renewal.
Do I need a National ID to use eGovPH?
You can create an account with just your mobile number. To use all features you verify your identity, either by linking your National ID or through in-app verification with a valid government ID and facial recognition.
Is the Digital National ID in eGovPH valid?
Yes. PSA says the Digital National ID has the same validity as the card and the paper ePhilID, and must be accepted as proof of identity and age, subject to authentication. It can be checked by scanning its QR code at everify.gov.ph.
Can I use eGovPH on two phones?
Yes. The official site says you can log in to your account from any device and your data syncs.
What happens if I do not use the app for a long time?
Under the app's privacy terms, an account inactive for more than six months gets a notice. Its data is archived after 30 days unless you reactivate it, and archived data is deleted after one year.
Who do I contact for eGovPH problems?
Email support@e.gov.ph. Describe the problem and, for verification errors, attach a screen recording. Never send your PIN, password or OTP.
Official portal
Listo Papeles is not affiliated with this portal or its agency. We never ask for your password, one-time code or member number.
Open the official portal (https://e.gov.ph/)
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