NBI Clearance Online Errors and Fixes
Quick answer
Most NBI Clearance online problems are login errors, full branch schedules, and payments that are slow to post. Reset your password instead of making a new account, try other branches, and keep your payment receipt. A "HIT" is not an error: it means extra checking.
Before you start
- Your registered email.
- Your reference number and receipt, if you paid.
- Your IDs, if you will visit a branch.
Steps
1. Try this routine first
2. Check the address is clearance.nbi.gov.ph
3. Use an updated browser and close other tabs
4. Clear cache or use a private window
5. Try off-peak hours, like late night
6. See the status note on the NBI hub
7. Still stuck? Contact NBI through nbi.gov.ph or ask at a branch
If it does not work
| Error or problem | What to do |
|---|---|
| Cause | wrong password or email. |
| Fix | check caps lock. Reset your password. |
| Cause | you registered before. |
| Fix | log in with that email or reset the password. |
| Cause | the branch is full. |
| Fix | pick another branch or a later date. |
| Cause | mistyped or expired. |
| Fix | refresh and type again. |
| Cause | not paid in time. |
| Fix | apply again and pay right away. |
| Cause | posting delay. |
| Fix | wait 24-48 hours. Keep the receipt. Contact the payment partner, then NBI. |
| Cause | your name matches another record. |
| Fix | come back on the date given, usually a few working days later. You may need to go to a quality control interview. |
| Cause | typo in your profile. |
| Fix | tell staff at the branch before printing. Bring IDs with the right spelling. |
| Cause | idle too long. |
| Fix | log in again. |
| Cause | heavy traffic or maintenance. |
| Fix | wait and try later. Do not pay twice. |
Frequently asked questions
Does a HIT mean I have a criminal case?
No. It means your name matched a record and needs checking.
Can I renew online without going to a branch?
Some holders of an old clearance may renew online. Check your account.
Is the NBI site down now?
See our NBI hub for the last check.
Should I pay a fixer to skip the line?
No. Book online yourself. Fixers are not allowed.
Official portal
Listo Papeles is not affiliated with this portal or its agency. We never ask for your password, one-time code or member number.
Open the official portal (https://clearance.nbi.gov.ph/)
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