How to Reset Your NBI Clearance Online Password

Click Forgot Password? under the sign-in box on clearance.nbi.gov.ph and enter the email you registered with. NBI sends the reset instructions to that inbox; follow them to set a new password. Your application and payment are not touched.

How do you do it, step by step?

1. Open https://clearance.nbi.gov.ph/
2. Under the sign-in box, click Forgot Password?
3. Enter your registered email and submit
4. Open the email from NBI and follow its instructions
5. Set the new password and confirm it
6. Sign in with your email and the new password, then complete the one-time PIN step

What if it does not work?

Nothing arrives
check that you typed the email you registered with, not another one. Wait a few minutes and check your spam folder before you ask again.
The link in the email does not work
it may be old or already used. Request a new reset and use only the newest email.
You can no longer open that email
recover the mailbox with your email provider first. If that fails, contact NBI clearance inquiries at nbiclearance@nbi.gov.ph or (02) 8524-1277.

Frequently asked questions

Should I just make a new account?

No. The email is your user ID and is already registered, so the portal will answer "Email already exists". Recover the old account instead.

Does resetting my password cancel my appointment?

No. A password reset changes only how you sign in. Your reference number and payment stay on the account.

Will NBI staff ask for my password to help me?

They have no reason to. Give your email and reference number when you ask for help, never your password or OTP.

I no longer use the email on my NBI account. What now?

Try to recover that mailbox first. If you cannot, contact NBI clearance inquiries with your full name and birth date, not your password.