Can You Reschedule an NBI Appointment? The Rules

Quick answer

The NBI does not describe a "reschedule" option for clearance appointments on its website. What it does give is a 15-day grace period: once your transaction is marked "PAID", you can usually still go to your chosen branch within 15 days of your booked date. The portal's terms let the NBI forfeit your fee if you do not show up, so go within that window.

What do you need before you start?

Log in at clearance.nbi.gov.ph and check that your transaction shows "PAID". The grace period starts only then.
Keep your reference number and payment receipt.
Note your booked date and branch, and count 15 days from that date.

How do you do it, step by step?

If you cannot go on your booked date

1. Check that your transaction is marked "PAID"
2. Go to the same branch you chose, within 15 days of your booked date
3. Bring your reference number, proof of payment and your valid IDs
4. Have your photo, fingerprints and signature taken as usual

If the 15 days have passed

1. The NBI does not publish a way to move an expired appointment
2. Contact NBI clearance inquiries before you pay again
(02) 8524-1277, 0939 150 2880 or nbiclearance@nbi.gov.ph. Give your reference number, never your password.
3. If you are told to apply again, click Apply for Clearance, pick a new branch, date and time, and pay with the new reference number

What if it does not work?

Transaction not marked "PAID" yet
The grace period applies only to paid transactions. See paid but not marked "PAID".
You booked the wrong branch
The NBI does not describe a way to change the branch after booking. Ask NBI clearance inquiries.
Someone offers to "reschedule" for a fee
Booking is free, and NBI does not sell slots. Do not send money or your password to anyone.

Frequently asked questions

Can I reschedule my NBI clearance appointment online?

The NBI website does not describe a reschedule button. Instead, it allows a 15-day grace period after your booked date once your transaction is marked "PAID".

What happens if I miss my NBI appointment?

If your transaction is "PAID", you can usually still visit your branch within 15 days of your booked date. After that, the portal's terms allow the NBI to forfeit the fee for not showing up.

Is the 15-day grace period counted from the payment date?

The NBI says you can visit within 15 days of your target date, once the transaction shows "PAID". Count from your booked date.

Can I go to a different branch during the grace period?

The NBI talks about visiting your "chosen branch". Go to the branch you booked.

Will I get a refund if I cannot go at all?

The NBI does not describe refunds for clearance fees. The portal's terms say fees can be forfeited if you do not appear on your chosen date.

Who can I ask about my appointment?

NBI clearance inquiries: (02) 8524-1277, 0939 150 2880 or nbiclearance@nbi.gov.ph, Monday to Friday. Never share your password or OTP.

Official portal

Listo Papeles is not affiliated with this portal or its agency. We never ask for your password, one-time code or member number.