eGov PH App Errors and How to Fix Them
Quick answer
Most eGov PH problems are an OTP that does not arrive, a failed face check, a wrong MPIN, or an old app version. Find your error below with its cause and fix. If nothing works, contact support from inside the app.
Before you start
- Note the exact error or take a screenshot. Hide your name, number and ID details before sharing.
- Update the app and your phone system.
- Never give your MPIN or OTP to anyone offering to help.
Steps
1. Update the eGov PH app in your app store
2. Restart your phone
3. Switch between mobile data and Wi-Fi
4. Clear the app cache in phone settings (Android) or reinstall the app
5. Check the status indicator on this page
6. Try again later if the service is busy
7. Contact support inside the app
If it does not work
| Error or problem | What to do |
|---|---|
| Cause | Weak signal, wrong number, or SMS delay. |
| Fix | Check signal and the number. Wait 2 minutes, then resend. Turn airplane mode on and off. |
| Cause | Old code or typo. |
| Fix | Ask for a new OTP and use only the newest one right away. |
| Cause | Poor light, glasses, cap, or moving too fast. |
| Fix | Face a light source, remove glasses and caps, hold the phone at eye level and follow the moves slowly. |
| Cause | Name or birth date differs from your PhilSys record. |
| Fix | Type them exactly as on your National ID. If your ID data is wrong, see PhilSys help. |
| Cause | Wrong MPIN. |
| Fix | Retype slowly, or reset your MPIN. |
| Cause | Several wrong OTPs, face checks or MPINs. |
| Fix | Wait before trying again. |
| Cause | An account already uses this number. |
| Fix | Log in instead or reset your MPIN. |
| Cause | Old app or phone version, low storage. |
| Fix | Update the app and phone, free up storage, then restart. |
| Cause | Old system version or modified phone. |
| Fix | Use a phone with a supported system version. |
| Cause | Server busy or maintenance. |
| Fix | Wait and try again off-peak. |
Frequently asked questions
Why does the eGov PH face check keep failing?
Usually light or movement. Face a window, remove glasses, keep still and follow each instruction slowly.
I did not get the eGov PH OTP. What now?
Check signal and your number, wait 2 minutes, then resend. SMS can be delayed at busy times.
Will reinstalling the app delete my account?
No. Your account is on the server. You log in again with your number, OTP and MPIN.
Is eGov PH down right now?
Our indicator checks the eGov PH website. If it is reachable but the app fails, try updating the app.
Official portal
Listo Papeles is not affiliated with this portal or its agency. We never ask for your password, one-time code or member number.
Open the official portal (https://e.gov.ph/)
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