Forgot Your eGovPH PIN or Password? How to Reset

Quick answer

If you forgot your eGovPH PIN or password, start the recovery from the app's sign-in screen and confirm it with the OTP sent to the mobile number on your account. If the app does not let you recover, or you no longer have that number, email support@e.gov.ph. Your account and Digital National ID are not lost when you reset.

What do you need before you start?

The mobile number on your eGovPH account, in your phone, with signal.
The latest version of the app.
A new PIN that is not your birth date or an easy pattern like 123456.

How do you do it, step by step?

1. Open the eGovPH app and go to the sign-in screen
2. Choose the option for a forgotten PIN or password shown on that screen
3. Confirm your mobile number and type the OTP you receive
4. Complete any identity check the app asks for
5. Set your new PIN or password and sign in with it

If there is no recovery option, or it fails

1. Email support@e.gov.ph from your own email
2. Explain the problem and give the mobile number on your account
3. Do not send your old PIN, password or any OTP
Support staff do not need them.

What if it does not work?

OTP not arriving
check signal and that the number on the account is still yours, then request a new code.
Lost your SIM or changed your number
email support@e.gov.ph. Account recovery goes through DICT support.
Identity check fails during recovery
see eGovPH errors and fixes.

Frequently asked questions

Will I lose my Digital National ID if I reset my PIN?

No. Your account and its data stay. Only the PIN or password changes.

Someone saw my eGovPH PIN. What should I do?

Change it right away, then check your account. Never tell your PIN or OTP to anyone.

Can DICT staff reset my PIN for me?

They can help you recover the account through support@e.gov.ph, but you set the new PIN yourself. Never give it to staff or anyone else.

Is it safe to reinstall the app to fix a forgotten PIN?

Reinstalling does not delete your account, which is stored online. You still need your credentials, the OTP and a PIN to sign in again, so recover the PIN first.

Official portal

Listo Papeles is not affiliated with this portal or its agency. We never ask for your password, one-time code or member number.