How to Reset Your eGov PH MPIN

Quick answer

To reset your eGov PH MPIN, tap Forgot MPIN on the login screen, type the OTP sent to your registered number, pass the face check, and set a new 6-digit MPIN. You need the same mobile number you used to register.

Before you start

Your registered mobile number, in your phone, with signal.
Good light for the face check.
A new MPIN that is not your birth date or an easy pattern.

Steps

1. Open the eGov PH app
2. Tap Forgot MPIN
3. Confirm your mobile number
4. Type the OTP from SMS
Never share it.
5. Take the face check if asked
6. Enter a new MPIN twice
7. Log in with the new MPIN
8. To change your MPIN when you still know it, open the app settings and look for Change MPIN

If it does not work

Error messages and problems, and what to do.
Error or problem	What to do
OTP not received	check signal, wait 2 minutes, then resend.
"Face verification failed"	move to better light, remove glasses, keep still.
"MPIN too weak"	avoid repeated or sequential digits.
Lost your SIM or number	ask app support to recover the account.
More	common errors.

Frequently asked questions

Is the eGov PH MPIN the same as a password?

The MPIN is the main code to open the app.

Will I lose my digital ID if I reset my MPIN?

No. Your account data stays. Only the MPIN changes.

Someone saw my MPIN. What should I do?

Change it right away in settings. Never tell your MPIN or OTP to anyone.

Can DICT staff reset my MPIN for me?

They can help with account recovery, but you set the new MPIN yourself. Never give it to staff or anyone else.

Official portal

Listo Papeles is not affiliated with this portal or its agency. We never ask for your password, one-time code or member number.