BIR ORUS and eFPS Errors and Fixes

Try these first

1. 1

   1. Check that the address matches the one on this page exactly

   orus.bir.gov.ph for ORUS, efps.bir.gov.ph for eFPS.

2. 2

   2. Refresh once

   Do not click Login or Submit several times in a row.

3. 3

   3. Open a private (incognito) window or another browser, or clear your browser's cache

4. 4

   4. Type your email and password again

   Check caps lock and spaces.

5. 5

   5. Waiting for a BIR email?

   Wait a few minutes and check your spam folder before you ask again.

6. 6

   6. If the page does not load for anyone, the portal is probably down

   Try again later and check the agency's official Facebook page (BIR on Facebook).

7. 7

   7. Near filing deadlines, file and register early; portals are busiest in the last days

8. 8

   8. Still stuck?

   Contact the BIR Customer Assistance Division at (02) 8538-3200 or contact_us@bir.gov.ph, or your RDO.

• "Your email address or password is incorrect."

  Cause: a typo in the email or password.

  Fix: type both again. If it still fails, reset your password. Do not keep guessing: repeated wrong tries lock the account.

• "You have been temporarily locked out of your account due to multiple invalid log-in attempts."

  Cause: too many wrong passwords.

  Fix: wait 30 minutes, or reset the password. Full fix: ORUS temporarily locked out

• "Account is not validated yet. Please check your email for the verification link."

  Cause: you never clicked the link in the "Account Verification" email.

  Fix: open that email and click VERIFY YOUR ACCOUNT. The link works for 24 hours.

• "Sorry, the OTP link that you are trying to access has either already been used or has expired."

  Cause: the verification or one-time link was opened after its time limit, or a second time.

  Fix: log in if your account is already active, or request a new link. Full fix: ORUS OTP link expired

• "You already have an existing TIN. New Registrations are only available to Taxpayers who do not have an existing TIN."

  Cause: the BIR already has a TIN for you.

  Fix: do not apply for another one. Full fix: ORUS existing TIN

• "Email address used is not the taxpayer's permanent email address."

  Cause: you have a TIN, and the email you typed is not the one in your BIR record.

  Fix: use the email on file with the BIR. If it is old, email your RDO the accomplished S1905 sheet with the required documents to update it.

• "The system has detected that this account is currently logged in to another browser."

  Cause: your account is still signed in somewhere else.

  Fix: log out on the other browser or device, then log in again.

• "You already have a Pending Application for Registration."

  Cause: you submitted an application that is still being processed. ORUS allows one at a time.

  Fix: wait for the BIR email on the first application before you submit another.

• "Invalid file extension. Upload your document in JPEG (.jpeg), PNG (.png), or PDF (.pdf) format."

  Cause: the file is another type, such as HEIC or DOCX.

  Fix: save or convert it as JPEG, PNG or PDF.

• "Maximum file upload is 25mb only."

  Cause: the file is too large.

  Fix: scan at a lower resolution or compress the PDF. Keep file names free of special characters.

• "Unable to reach the server. Error Code: L001500." (or L001504)

  Cause: the ORUS server did not answer. The problem is on the BIR side.

  Fix: try again later. Before you submit again, check your account for an application that may already have gone through.

• "Your ORUS account has been temporarily suspended by BIR"

  Cause: the BIR suspended the account because of a dispute, delinquency or another compliance issue.

  Fix: visit your RDO or call the Customer Assistance Division at (02) 8538-3200 to reactivate it.

• "The information that you provided does not match our records."

  Cause: in the TIN inquiry, the TIN, name or spelling does not match the BIR record, or the person is not registered.

  Fix: enter your full name as registered and check the TIN digits. Your RDO can confirm your record.

• eFPS: "User does not exist on the database."

  Cause: the eFPS username or password is wrong.

  Fix: check capital letters; both are case-sensitive. Use the eFPS Forgot password link if needed.

• eFPS: "Record accepted. BIR will be processing your enrollment. Please wait for email notification."

  Cause: your eFPS enrollment is not yet approved.

  Fix: wait for the BIR email. You cannot file through eFPS until the enrollment is activated.

• eFPS: "Your application was rejected."

  Cause: there is an issue with your eFPS enrollment record.

  Fix: wait for the BIR email or notice explaining why, or ask your RDO.