Digital National ID "Verification Failed": How to Fix

Quick answer

"Verification Failed" appears when the Digital National ID check on national-id.gov.ph or in the eGovPH app cannot confirm your identity. PSA's first advice is to make sure your internet connection is stable and try again. If it keeps failing, email info@philsys.gov.ph with the details PSA lists below, so they can check your record.

What do you need before you start?

A stable Wi-Fi or mobile data connection.
Your name and birth date exactly as you gave them at registration.
Your National ID card, if you have it: the 16-digit card number is on the front.

How do you do it, step by step?

1. Move to a place with strong signal or Wi-Fi
2. Tap Try Again, or open https://national-id.gov.ph/ again
3. Enter your first name, middle name (or choose "No middle name"), last name, suffix and birth date exactly as registered
You can also use your card's QR code with By National ID QR.
4. Take the live selfie in good light, holding the phone steady
5. If you still see "Verification Failed", email info@philsys.gov.ph with the details below

What to put in your email to PSA

First name, middle name and last name.
Date of birth (month/day/year).
National ID Card Number (the 16 digits on the front of the card).
Mobile number.
Whether you updated your details, and which ones.
Which formats you already have: card, ePhilID, Digital National ID, with old or updated data.
Whether you registered more than once.

What if it does not work?

No reply yet
call the PhilSys hotline 1388 and mention your email.
You registered twice
say so in your email. Double registration causes verification problems, and only PSA can resolve it.
Your details changed after registration
update them at a registration center that offers updating services, then try again.

For other problems, see PhilSys errors and fixes.

Frequently asked questions

Why does my Digital National ID say "Verification Failed"?

The check could not confirm you. PSA points first to an unstable internet connection. Other causes it asks about are updated or mismatched details and double registration.

Can I get the Digital National ID without internet?

No. PSA says you must be online to access or download it.

Can someone else do the verification for me?

No. It needs your own live selfie. Another person may help you with the website, especially seniors and PWDs.

Is my National ID still valid while this is unresolved?

Yes. Your card or paper ePhilID stays valid. You can also ask for a printed ePhilID at a registration center with your transaction slip.

Official portal

Listo Papeles is not affiliated with this portal or its agency. We never ask for your password, one-time code or member number.