ORUS "Temporarily Locked Out of Your Account": Fix

Quick answer

ORUS shows "You have been temporarily locked out of your account due to multiple invalid log-in attempts. You may log-in again after 30 mins." after several wrong passwords. Wait the 30 minutes, then log in with the correct password or reset it. More wrong tries can lock the account permanently.

What do you need before you start?

The email address of your ORUS account.
Access to that email, in case you need to reset the password.

How do you do it, step by step?

1. Close ORUS and wait at least 30 minutes
Trying again before then does not help.
2. If you are not sure of your password, do not guess
Click Forgot password? on the login page and enter your email instead.
3. Follow the reset instructions sent to your email and set a new password
4. Log in with your email and the new password

If the account is permanently locked

ORUS then shows: "Your account has been permanently locked due to multiple invalid log-in attempts. To recover your access to your ORUS account, change your password by clicking the “Forgot Password” button in the homepage." Follow the password reset steps; a new password restores access.

What if it does not work?

The reset email does not arrive
make sure you typed the email registered in ORUS. See reset your password for what else to check.
You no longer have access to the registered email
contact BIR Customer Service at (02) 8538-3200 or contact_us@bir.gov.ph.
You did not make those login attempts
someone may be trying your account. Reset the password and report it to the BIR at (02) 8538-3200 or contact_us@bir.gov.ph.

More ORUS messages are explained in BIR ORUS and eFPS errors and fixes.

Frequently asked questions

How long is an ORUS lockout?

The temporary lockout lasts 30 minutes, according to the ORUS message.

Can the BIR unlock my ORUS account?

For a lockout caused by wrong passwords, ORUS points you to Forgot Password, which you can do yourself. A suspended account is different: that needs your RDO or the Customer Assistance Division.

Will the lockout affect my TIN or my application?

No. The lock only stops you from logging in. Your TIN and any submitted application are not changed.

How do I avoid getting locked out again?

Save your password in a trusted password manager, or reset it as soon as you are unsure, instead of trying different passwords.

Official portal

Listo Papeles is not affiliated with this portal or its agency. We never ask for your password, one-time code or member number.