How to Reset Your BIR ORUS Password
Quick answer
ORUS sends password reset instructions only to the email address registered in your account. Click Forgot password? on the login page, enter that email, and follow the instructions in your inbox. If you no longer have access to that email, the BIR has to update it for you first.
What do you need before you start?
- Access to the email you used to create your ORUS account.
- A new password: 12 to 128 characters, with a capital letter, a small letter, a number and a special character, not containing your email or name, and not one you used before.
How do you do it, step by step?
1. Open https://orus.bir.gov.ph and click Login
2. Click Forgot password?
3. Enter the email address associated with your ORUS account and tick the reCAPTCHA
4. When ORUS confirms that "A password reset instruction has been sent to the email that you provided", open your email
5. Follow the instructions in the BIR email and set your new password
6. Log in with the new password
eFPS password
eFPS has its own Forgot password link on its login page at https://efps.bir.gov.ph. Resetting your ORUS password does not change your eFPS password. If the eFPS reset does not work, contact the BIR Customer Assistance Division.
What if it does not work?
No reset email
ORUS itself says to check your spam folder, or your email may not be registered in ORUS. Try the other addresses you own.
Lost access to the registered email
first try to recover it with your email provider. If you cannot, contact BIR Customer Service at (02) 8538-3200 or contact_us@bir.gov.ph. Changing the email is not available online: your RDO updates it when you email them a filled-in S1905 sheet with the required documents.
For other problems, see BIR ORUS and eFPS errors and fixes.
Frequently asked questions
My account is permanently locked. Can I still reset the password?
Yes. ORUS tells permanently locked users to change the password with the Forgot Password button on the homepage. See temporarily locked out.
Can I change my registered email in ORUS?
Not online. Email your RDO the accomplished S1905 sheet and the required documents to update it.
Will resetting my password affect my TIN?
No. Your TIN and registration stay the same.
Does an ORUS reset also reset eFPS?
No. They are separate accounts with separate passwords.
Official portal
Listo Papeles is not affiliated with this portal or its agency. We never ask for your password, one-time code or member number.
Open the official portal (https://orus.bir.gov.ph/)
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