ORUS "OTP Link Already Used or Expired": Fix

Quick answer

The full message is "Sorry, the OTP link that you are trying to access has either already been used or has expired. Please log in to use your activated account or to request another OTP link." Either you already verified your account with that link, or you opened it after the 24 hours it is valid. Try to log in first: if the account is active, you are done; if not, ORUS lets you request a new link.

What do you need before you start?

The email address and password you used to create the ORUS account.
Access to that email inbox.

How do you do it, step by step?

1. Open https://orus.bir.gov.ph and click Login
2. Enter your email and password
3. If your ORUS Account Home Page opens, the account was already verified
Nothing else to do.
4. If ORUS says "Account is not validated yet
Please check your email for the verification link.", it takes you to the page for requesting a new link. Request it once.
5. Open the newest "Account Verification" email from ORUS and click VERIFY YOUR ACCOUNT right away
If the button does not work, copy the link shown under "Can't see the button?" into your browser.
6. Click OK and log in

What if it does not work?

"You have an active OTP link. Please check your email again."
a valid link was already sent. Find that email, including in spam, instead of requesting another.
No email arrives
wait a few minutes and check your spam folder before you ask again.
The account no longer exists
ORUS deletes unverified accounts after a set period. Register again; you may use the same email address.
You did not create this account
do not click the link. The BIR asks you to report it to contact_us@bir.gov.ph.

More ORUS messages are in BIR ORUS and eFPS errors and fixes.

Frequently asked questions

How long is the ORUS verification link valid?

24 hours from when ORUS sends it. Opening it later results in an unsuccessful verification.

Why does the link say it was already used when I only clicked once?

It may have been opened before, for example on another device. Try logging in: if ORUS lets you in, the account is verified and you can ignore the message.

Can I register again with the same email?

Yes, if the old account was never verified and has been deleted. ORUS allows re-enrollment with the email you used before.

Who can I contact if the verification keeps failing?

The BIR Customer Assistance Division at (02) 8538-3200 or contact_us@bir.gov.ph.

Official portal

Listo Papeles is not affiliated with this portal or its agency. We never ask for your password, one-time code or member number.