PSA Serbilis Online Request: Help and Guides
Quick answer
PSA Serbilis (psaserbilis.com.ph) is the Philippine Statistics Authority's website for ordering civil registry documents without going to an outlet. A birth, marriage or death certificate delivered in the Philippines costs PHP 330 for one copy, and a CENOMAR or CENODEATH costs PHP 430. You track the order with a 16-digit reference number; there is no account to log in to.
What you can do on PSA Serbilis
- Request birth, marriage and death certificates, CENOMAR (Certificate of No Marriage Record) and CENODEATH (Certificate of No Death Record).
- Have them delivered to a Philippine address, an LBC branch, an embassy in the Philippines, or an address abroad.
- Pay online by card or e-wallet, or at banks and payment centers.
- Check the status, result and courier tracking number with Check Status.
- File a free Electronic Endorsement request if PSA issues a Negative Certification.
There is no username or password, so there is no login or password reset.
What do you need before you start?
- The document owner's full name, sex, civil status, birth date and parents' names. PSA Serbilis asks for these before you pick the certificate.
- The exact details on the record: place and date of birth, marriage or death.
- A delivery address, mobile number and email.
- A valid ID to show the courier on delivery.
PSA Serbilis has a no refund and no cancellation policy once you pay, so check every entry first.
Guides for this portal
Common errors at a glance
| Message or problem | Short fix | Guide |
|---|---|---|
| Status still "WAITING FOR PAYMENT" | Channels other than online payment update after 1 working day | Waiting for payment |
| "The transaction number or PSA Serbilis Reference Number or EE Reference Number is not valid." | Re-type the 16-digit reference number | Check status |
| Negative Certification instead of the certificate | Ask the local civil registry to endorse the record | Negative Certification |
| Wrong entry on the certificate | Correction is done at the local civil registry | Common errors |
What if PSA Serbilis is not loading?
If the page does not load for anyone, the portal is probably down. Try again later and check the agency's official Facebook page: PSA Serbilis.
Frequently asked questions
How much is a PSA birth certificate online in 2026?
PHP 330 for one copy delivered in the Philippines, including processing, delivery and government taxes. More copies in the same order cost less each.
How long is delivery?
About 3 to 4 working days after payment in Metro Manila and 6 to 8 working days in the provinces. Add 5 to 7 days for places outside the courier's regular areas.
Can I order if I am abroad?
Yes. PSA Serbilis accepts foreign delivery, priced in US dollars, and offers DHL Express, which DHL bills separately.
Is PSA Serbilis legitimate?
Yes. It is PSA's own platform for civil registry requests, run with its technology partner Unisys under PSA's civil registry system project.
Can I cancel or get a refund?
You can cancel only by not paying. After payment, PSA Serbilis gives no refund and accepts no cancellation, even if the result is a Negative Certification.
How do I contact PSA Serbilis?
Email info@psaserbilis.com.ph, or call or text the Smart and Globe numbers on the site's Contact Us page, Monday to Friday, 8:00 AM to 5:00 PM.
Official portal
Listo Papeles is not affiliated with this portal or its agency. We never ask for your password, one-time code or member number.
Open the official portal (https://www.psaserbilis.com.ph/)
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