How to Check Your PSA Online Request Status
Quick answer
Click Check Status on psaserbilis.com.ph and enter your 16-digit reference number. You see the status, the payment date, the result, and once the document ships, the courier tracking number with a link to the courier's site. The Dispatch Notice email carries the same tracking details.
What do you need before you start?
- Your 16-digit reference number, from the acknowledgment page or email.
- Your payment receipt, if you paid over the counter.
- Your phone switched on during delivery days, so the courier can reach you.
How do you do it, step by step?
1. Open https://www.psaserbilis.com.ph/ and click Check Status
2. Enter your 16-digit reference number
3. Read the status
- WAITING FOR PAYMENT: no payment recorded yet.
- PAID/FOR PROCESSING or IN PROCESS: PSA is searching for and printing the record.
- PROCESSED: done. For pick up at a PSA outlet, you can now claim it.
4. When the document ships, open the courier link and use the tracking number to follow the delivery
5. On delivery, show the courier your valid ID
What if it does not work?
"The transaction number or PSA Serbilis Reference Number or EE Reference Number is not valid."
a digit is wrong or missing. Copy the number from your email instead of typing it.
"Request status inquiry no longer allowed for requests older than 3 years"
the request is too old to look up. File a new one if you still need the document.
Still "WAITING FOR PAYMENT" after paying
Delivery failed or marked delivered but not received
use the tracking link to contact the courier, then PSA Serbilis at info@psaserbilis.com.ph with your reference number.
For other messages, see PSA Serbilis errors and fixes.
Frequently asked questions
How long does PSA delivery take?
About 3 to 4 working days after payment in Metro Manila and 6 to 8 in the provinces. Add 5 to 7 days outside the courier's regular areas, and 10 to 15 working days if PSA needs a manual search.
Will I get email updates?
Yes. PSA Serbilis sends a Payment Acknowledgement email when your payment is received and a Dispatch Notice when the document ships.
What if the result is a Negative Certification?
PSA found no record after its search. See what to do with a Negative Certification.
Can I let someone else receive the delivery?
Yes, with the authorization and IDs required by PSA Memorandum Circular 2019-15A.
Official portal
Listo Papeles is not affiliated with this portal or its agency. We never ask for your password, one-time code or member number.
Open the official portal (https://www.psaserbilis.com.ph/)
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