How to Pay for a PSA Serbilis Request

Quick answer

Paying online on the PSA Serbilis site, by card or e-wallet, updates your request right away. Paying at a bank, Bayad, GCash or Maya bills payment, or an ECPay outlet such as 7-Eleven, updates it after 1 working day. Nothing is processed until the payment is recorded.

PSA Serbilis fees for the first copy (source: psaserbilis.com.ph)

How to Pay for a PSA Serbilis Request
Item	Amount	Notes
Birth, marriage or death certificate, delivery in the Philippines	PHP 330	Includes processing, delivery and government taxes
CENOMAR or CENODEATH, delivery in the Philippines	PHP 430	Same inclusions
Additional copies in the same order	Lower per copy	Tiered pricing; the summary shows the total
Delivery abroad, per copy	USD 6.00 or USD 7.80	Certificates or CENOMAR/CENODEATH; DHL bills its courier fee separately

What do you need before you start?

Your 16-digit reference number and the total from the acknowledgment page.
For over-the-counter payment, two printed copies of the acknowledgment page: one for the teller, one for you.
Unpaid requests are discarded after 60 days. After that, file a new request instead of paying the old reference number.

How do you do it, step by step?

1. On the acknowledgment page after your request, choose how to pay
2. To pay online, choose card or e-wallet and follow the payment gateway
Your card or e-wallet is charged right away. E-wallets work only for delivery within the Philippines.
3. To pay over the counter, go to an accredited channel
BDO or UnionBank (branch, online banking, ATM or app), Bayad Center or the Bayad app, GCash or Maya bills payment (biller: PSA Serbilis), ECPay outlets such as 7-Eleven, or BDO Remit partners abroad.
4. Before you confirm, check the amount and reference number against your acknowledgment page
5. Keep the receipt or transaction record
6. Watch your email for the Payment Acknowledgement
A "PSA Serbilis Notice" email means there is a problem with your payment.
7. Follow your order on Check Status

What if it does not work?

Still "WAITING FOR PAYMENT"
over-the-counter payments update after 1 working day. See "WAITING FOR PAYMENT" after paying.
You paid too little
pay the balance at any accredited channel. It is added to your payment, and processing starts once the full amount is in.
You paid too much
ask the bank or payment center where you paid to return the excess. They notify PSA Serbilis, and the request is verified first.
Card declined
check the card's online payment setting and limit, or pay at an accredited channel instead.

Frequently asked questions

How long do I have to pay?

PSA Serbilis discards requests that stay unpaid for 60 days. Pay sooner so delivery starts sooner.

Does the fee include delivery?

Yes, for delivery within the Philippines. The PHP 330 and PHP 430 fees include processing, delivery and government taxes.

Can I get a refund?

No. PSA Serbilis has a no refund policy. A search that ends in a Negative Certification is still a service rendered.

Can I cancel after paying?

No. You can cancel only by not paying. After payment the request goes into processing.

Official portal

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