PSA Serbilis "Waiting for Payment" After Paying

Quick answer

If you paid at a bank, a payment center or a bills payment app, "WAITING FOR PAYMENT" is normal for up to 1 working day. PSA Serbilis updates those payments after 1 working day; only payments made online on the PSA Serbilis site by card or e-wallet show right away. Check again the next working day before doing anything else.

What do you need before you start?

Your 16-digit reference number.
Your receipt or transaction record, showing the amount and reference number you paid.
Where you paid. The waiting time depends on the channel.

What do you need before you start?
Where you paid	When the status changes
Card or e-wallet on the PSA Serbilis website	Right away
BDO or UnionBank branch, online banking, ATM or app	After 1 working day
Bayad Center, Bayad Partners, Bayad Online or Bayad app	After 1 working day
GCash or Maya app, biller "PSA Serbilis"	After 1 working day
ECPay outlets and partners, such as 7-Eleven	After 1 working day
BDO Remit partners abroad (Kabayan Bills Bayad)	2 working days after BDO confirms, which takes at least 2 days

How do you do it, step by step?

1. Wait 1 working day after payment (longer for BDO Remit payments from abroad)
2. Open Check Status on psaserbilis.com.ph and enter your 16-digit reference number
3. Look in your email
A Payment Acknowledgement email means the payment was received. A "PSA Serbilis Notice" email means there is a problem with the payment; read it for the reason.
4. If the status has not changed and there is no email, compare your receipt with the acknowledgment page
the reference number and the amount must match.
5. Contact PSA Serbilis at info@psaserbilis.com.ph, or through the numbers on its Contact Us page, with your reference number and a photo of the receipt

What if it does not work?

You paid less than the total
the request waits for the rest. Pay the balance at any accredited channel.
The reference number on your receipt is different
contact the payment channel and PSA Serbilis with both numbers and the receipt.
The request is more than 60 days old
unpaid requests are discarded after 60 days. Do not pay the old number; file a new request.

For other problems, see PSA Serbilis errors and fixes.

Frequently asked questions

Should I pay again to speed things up?

No. A second payment does not make the first one post faster, and PSA Serbilis does not refund. Wait 1 working day and check again.

I paid online by card and it still says waiting. Why?

Online card and e-wallet payments on the site normally show right away. If yours did not, check your email for a PSA Serbilis Notice and contact PSA Serbilis with your reference number.

Does the delivery time start when I pay or when the status changes?

Delivery estimates count from receipt of payment: about 3 to 4 working days in Metro Manila and 6 to 8 in the provinces.

I paid too much. Can I get the excess back?

Ask the bank or payment center where you paid. They notify PSA Serbilis, and the excess is returned after verification.

Official portal

Listo Papeles is not affiliated with this portal or its agency. We never ask for your password, one-time code or member number.