PSA Negative Certification: What to Do Next

Quick answer

A Negative Certification means PSA searched its electronic and paper archives and found no copy of the birth, marriage or death record you asked for. The fix is at the Local Civil Registry Office (LCRO) where the event was registered: ask it to endorse a copy of the record to PSA. After PSA receives it, you file a new request.

What do you need before you start?

The Negative Certification and the instructions that come with it.
Any copy you have of the record from the city or municipal civil registrar.
Your valid ID.

A Negative Certification is common for recent events. PSA says it can take several months after a birth, marriage or death before the record is received, checked and added to its database.

How do you do it, step by step?

1. Read the instructions attached to the Negative Certification
2. Optional
on psaserbilis.com.ph, fill out the free Electronic Endorsement (EE) Request form and print it.
3. Go to the LCRO of the city or municipality where the birth, marriage or death was registered
Bring the Negative Certification and, if you made one, the printed EE Request form.
4. Ask the LCRO to endorse a copy of the record to PSA, and ask when it will be sent
5. After the endorsement has reached PSA, file a new request on PSA Serbilis
You cannot reuse your old reference number.

If the event was never registered

If the LCRO has no record either, the birth, marriage or death was never registered. That needs delayed registration at the LCRO, with its own requirements. See PSA's birth certificate problems and solutions.

What if it does not work?

Your details may have been typed differently
compare the spelling of names, dates and places on your request with the LCRO copy. If your request had a mistake, file a new request with the correct details.
The LCRO says it already endorsed the record
ask for the endorsement date, then wait before requesting again.
You want to track an EE request
Check Status accepts EE reference numbers as well as PSA Serbilis reference numbers.

For other problems, see PSA Serbilis errors and fixes.

Frequently asked questions

Does a Negative Certification mean the person does not exist in PSA records at all?

It means PSA found no copy of that specific record after an exhaustive search. The record may still be at the local civil registry and not yet sent to PSA.

Will I get a refund?

No. PSA Serbilis has a no refund policy, and a search that ends in a Negative Certification counts as a service rendered.

Is the Electronic Endorsement request free?

Yes. Filling out the EE Request form on PSA Serbilis is free of charge. It is optional; you can also go straight to the LCRO.

Can I use the old reference number after the endorsement?

No. PSA Serbilis says the reference number of a previous request cannot be used again. File a new request.

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