PSA Serbilis Errors and Fixes

Try these first

1. 1

   1. Check that the address bar shows psaserbilis.com.ph

2. 2

   2. Refresh the page once

   Do not submit or pay twice.

3. 3

   3. Open a private (incognito) window or another browser and try again

4. 4

   4. Clear the browser's cache and cookies for the site

5. 5

   5. For payment and dispatch emails

   wait a few minutes and check your spam folder before you ask again.

6. 6

   6. If the page does not load for anyone, the portal is probably down

   Try again later and check the agency's official Facebook page: PSA Serbilis.

7. 7

   7. Still stuck?

   Email info@psaserbilis.com.ph or use the Smart and Globe numbers on the Contact Us page, Monday to Friday, 8:00 AM to 5:00 PM.

• "The transaction number or PSA Serbilis Reference Number or EE Reference Number is not valid."

  Cause: The number is mistyped, incomplete, or not a PSA Serbilis number.

  Fix: Copy the 16-digit reference number from your acknowledgment email and paste it.

• "Request status inquiry no longer allowed for requests older than 3 years"

  Cause: Check Status only covers requests from the last 3 years.

  Fix: If you still need the document, file a new request.

• Status still "WAITING FOR PAYMENT"

  Cause: Payments at banks, payment centers and bills payment apps update after 1 working day.

  Fix: Check again after 1 working day. Full fix: "WAITING FOR PAYMENT" after paying.

• Request discarded before payment

  Cause: Requests left unpaid for 60 days or more are discarded.

  Fix: Do not pay the old reference number. File a new request and pay within 60 days.

• Negative Certification instead of the certificate

  Cause: PSA found no record in its electronic and paper archives, often because the record was never endorsed to PSA or was registered recently.

  Fix: Ask the local civil registry office where the event was registered to endorse the record to PSA. Full fix: Negative Certification.

• Request "will require manual searching by the PSA"

  Cause: The record is not yet in PSA's digital database.

  Fix: You can proceed, but it adds 10 to 15 working days, and a very recent record may still come back negative.

• "To proceed with a birth certificate request for your SPOUSE, your civil status should be MARRIED or WIDOWED."

  Cause: You chose spouse as your relationship to the owner, but your civil status is not married or widowed. Similar messages appear for other certificate types.

  Fix: Correct your civil status or your relationship to the document owner.

• Typo found after submitting

  Cause: The request cannot be edited once submitted.

  Fix: If you have not paid, submit a new request with the correct details and leave the wrong one unpaid.

• Wrong entry on the certificate itself

  Cause: The error is in the civil registry record, not in your request.

  Fix: Corrections go through the local civil registry office. See PSA's birth certificate problems and solutions.