PhilSys and ePhilID Errors: Causes and Fixes

Try these first

1. 1

   1. Check the address

   Official sites are philsys.gov.ph, national-id.gov.ph, everify.gov.ph and tracking.phlpost.gov.ph.

2. 2

   2. Use a stable internet connection

   The Digital National ID check fails on a weak signal.

3. 3

   3. Type your name and birth date exactly as you gave them at registration, including the middle name and suffix

4. 4

   4. Close other tabs, then try again in a private window or another browser, or clear the browser cache

5. 5

   5. If the page does not load for anyone, the site is probably down

   Try again later and check the agency's official Facebook page: PSA PhilSys.

6. 6

   6. Still stuck?

   Email info@philsys.gov.ph or call 1388.

• "Verification Failed" on the Digital National ID

  Cause: An unstable connection during the selfie check, or details that do not match your PhilSys record.

  Fix: Retry on a stable connection. If it keeps failing, email PSA the details listed in its FAQ. Full steps: Verification Failed.

• "Please enter correct information."

  Cause: national-id.gov.ph could not accept one of the details you typed.

  Fix: Fill in every required field. Use "No middle name" if you have none, and enter the birth date as MM/DD/YYYY.

• TRN not found on the tracking site

  Cause: A typo, or a record not yet in the delivery system.

  Fix: Type the TRN again exactly as printed. If it still fails, ask PSA through info@philsys.gov.ph or 1388.

• Lost transaction slip

  Cause: Without the TRN you cannot track the card or ask for your ePhilID with it.

  Fix: Send your first, middle and last name, suffix, birth date and sex to info@philsys.gov.ph or call 1388. PSA retrieves your TRN.

• Registered twice

  Cause: A second registration clashes with the first and blocks identity checks.

  Fix: Do not register a third time. Tell PSA by email and say you registered more than once.

• Wrong name, birth date or old details on your ID

  Cause: Data entry error, or your details changed.

  Fix: Update your data at a registration center that offers updating services. Bring your National ID and supporting documents. You do not need to register again.

• Photo peeled off the National ID card

  Cause: Card wear.

  Fix: Bring the card to the nearest PSA regional or provincial office, fill out the replacement request and surrender the card. The replacement is free.

• Lost or stolen National ID

  Cause: PSA has not yet announced the replacement process for lost or stolen cards.

  Fix: Watch PSA's official channels for the announcement. Use your ePhilID or Digital National ID meanwhile. Do not register again: your National ID Number is permanent.

• An office refuses your National ID or ePhilID

  Cause: The office does not follow the PhilSys Act, which requires acceptance without just cause.

  Fix: Email info@philsys.gov.ph with the date, the name and address of the office, the transaction and the reason they gave.