DFA Passport Appointment Errors and Fixes

Try these first

1. 1

   1. Check that the address bar shows passport.gov.ph

   DFA says appointments made anywhere else are not valid.

2. 2

   2. Refresh the page once

   Do not click submit many times.

3. 3

   3. Open a private (incognito) window or another browser and try again

4. 4

   4. Clear the browser's cache and cookies for the site

5. 5

   5. For the appointment code email

   wait a few minutes and check your spam folder before you ask again. Check trash too.

6. 6

   6. If the page does not load for anyone, the portal is probably down

   Try again later and check the agency's official Facebook page.

7. 7

   7. Try again early in the morning or late at night, when fewer people are booking

8. 8

   8. Still stuck?

   Call the DFA appointment hotline at (02) 8234-3488.

• No available slots

  Cause: The office you picked has no open slots on the calendar right now. DFA says this does not always mean all slots are taken.

  Fix: Refresh the page later, since slots open from time to time. Check other consular offices and TOPS sites near you.

• Appointment code email not received

  Cause: The email went to spam or trash, the address has a typo, or your email provider blocked it.

  Fix: Search spam and trash. If it is not there, call (02) 8234-3488. Next time, use a Gmail or Yahoo address, which DFA recommends.

• "Session has expired."

  Cause: The form was left idle too long. A longer version reads "Your session has now expired, you will be automatically redirected to Schedule an Appointment page."

  Fix: Start again from Schedule an Appointment and keep your details ready so you can finish without long pauses.

• "Please select a valid timeslot."

  Cause: You continued without choosing an open time slot.

  Fix: Go back to the calendar and pick one of the open time slots.

• "Please indicate that you have read and agree to the Terms and Conditions and Privacy Policy."

  Cause: The agreement box on the first page is not ticked.

  Fix: Tick the box, then click Start Individual Appointment or Start Group Appointment.

• Booking not found in Manage Existing Appointment

  Cause: The appointment code or the email does not match the booking.

  Fix: Copy the code from the DFA email and use the exact email address you booked with.

• Paid but no appointment packet email

  Cause: The confirmation email with your appointment packet is sent after payment, and it may be in spam or trash.

  Fix: Check both folders. If it is not there, call (02) 8234-3488 with your appointment code and receipt. See pay online.

• Cancelled the appointment by mistake

  Cause: Cancel was chosen instead of rescheduling.

  Fix: DFA says cancelled appointments cannot be restored and fees are not reused. Book and pay again. To move a date in the future, use Manage Existing Appointment.

• Wrong details on the application form

  Cause: A typing error in the online form.

  Fix: Minor errors can be corrected during processing at the office. Bring documents with the correct details. Major errors may be reviewed further or rejected.