How to Reset Your LTMS Password

Click Forgot Password under the LTMS login box and give your email or LTO Client Number. The portal answers "A password change link has been sent to your email." Open that link, set a new password, and sign in. The link goes only to the email on your account, so you need access to that inbox.

How do you do it, step by step?

1. Go to https://portal.lto.gov.ph/ and click LOGIN
2. Type your email or LTO Client Number in the first box
3. Click Forgot Password and complete the form that opens
4. Look for "A password change link has been sent to your email."
5. Open the email from LTO and click the link
6. Type your new password
Follow the rules shown on the page.
7. When you see "You have successfully set a new password.", sign in with the new password

What if it does not work?

No email from LTO
wait a few minutes and check your spam folder before you ask again.
"The link sent in your email is no longer valid."
the link was already used or replaced by a newer one. See link no longer valid.
The new password is still rejected
delete the old password your browser saved for the site, then type the new one.
You no longer have that email
write to LTO Client Care at clientcare@lto.gov.ph with your full name, a new active email, your LTO Client ID and a short explanation.

For other problems, see LTMS errors and fixes.

Frequently asked questions

Can I reset my LTMS password with my mobile number?

The reset link is sent to your email. If you lost the email, only LTO Client Care can change it.

Will resetting my password delete my records?

No. Your license, vehicle and payment records stay the same. Only the password changes.

Should I make a new LTMS account instead?

No. Your license and vehicle records are tied to your first account and Client ID. Reset its password, or ask LTO Client Care for help.

My account is locked, not just forgotten. Is it the same fix?

No. A locked account needs the Unlock Account button first. See LTMS account locked.