How to Reset Your PhilHealth Portal Password

Quick answer

Click "Forgot Password?" under the PhilHealth Member Portal login box, type your PhilHealth Identification Number (PIN) and the email address on your account, fill in the CAPTCHA and press Send. PhilHealth emails you a link to reset your password. The reset only works with the email you used when you created the account.

What do you need before you start?

Your 12-digit PIN.
The email you used to create your portal account, open on your phone or computer.
A new password of 8 to 32 characters with at least one number, one capital letter, one small letter and one special character.

How do you do it, step by step?

1. Go to https://memberinquiry.philhealth.gov.ph/member/
2. Click Forgot Password? below the login box
3. Type your PIN and your registered email address
4. Type the CAPTCHA code and press Send
5. Open the email from PhilHealth and click the reset link
6. Enter your new password and save it
7. Log in with your PIN and the new password

What if it does not work?

Email not accepted
you may have registered with another address. Try your other emails.
Reset link does not open
use the newest email only, and open the link in the same browser you use for the portal.
Lost access to your email
call (02) 8662-2588, email actioncenter@philhealth.gov.ph, or visit a PhilHealth Local Health Insurance Office with a valid ID to update your email.
No email arrives
see the email tips in PhilHealth Member Portal errors.

Frequently asked questions

Can I reset my PhilHealth password by text message?

The portal's Forgot Password page sends the reset link by email only.

Will my records change after a reset?

No. Only your password changes. Your MDR and contribution history stay the same.

Can PhilHealth staff tell me my password?

No. Staff can help you with your email address, but you set the password yourself. Never tell your password to anyone.

What makes a good new password?

One you do not use anywhere else, especially not for the email linked to your PhilHealth account.

Official portal

Listo Papeles is not affiliated with this portal or its agency. We never ask for your password, one-time code or member number.