How to Reset Your Virtual Pag-IBIG Password

Quick answer

Click "Forgot password?" under the Virtual Pag-IBIG login box, type the email address on your account and press VERIFY, then follow the prompts. The security questions you chose when you created the account are there to help you get back in, so have your answers ready. If you no longer have that email, contact Pag-IBIG before you try again.

What do you need before you start?

The email address you used to create your Virtual Pag-IBIG account.
The answers to your three security questions.
A new password that you use only for Pag-IBIG.

How do you do it, step by step?

1. Open https://www.pagibigfundservices.com/virtualpagibig/ and click Log In
2. Under the login box, click Forgot password?
3. Type your email address and press VERIFY
4. Answer the questions the page shows and follow its instructions
5. When you have a new or temporary password, log in and set a password you will remember
6. Log out and log in once more to make sure it works

If your account is locked

Open the Unlock Account page of Virtual Pag-IBIG, type your email address and press SUBMIT, then follow the steps it gives. After that, log in or reset your password as above.

If you lost access to your email

You cannot finish the reset online. Contact Pag-IBIG through the hotline 8-724-4244, contactus@pagibigfund.gov.ph or a branch to update your email address. Bring a valid ID if you go in person.

What if it does not work?

Email not recognized
you may have used a different address. Try your other email accounts.
Old password still filled in
delete the saved password for the site in your browser and type the new one by hand.
Nothing arrives
see the email tips in Virtual Pag-IBIG errors.

Frequently asked questions

Can Pag-IBIG staff reset my password for me?

They can help you update your email address or unlock your account. Staff will never ask for your password, and you should never say it to anyone.

Will resetting my password affect my savings or loans?

No. Only your login changes. Your savings and loan records stay the same.

I forgot which email I used. What do I do?

Search your inboxes for messages from Pag-IBIG about your account. If you find none, contact Pag-IBIG with a valid ID.

What password should I choose?

A long one that you do not use anywhere else, especially not for your email.

Official portal

Listo Papeles is not affiliated with this portal or its agency. We never ask for your password, one-time code or member number.